Sustainability Management
Message from the director
The environment surrounding us is changing day by day, and a variety of social issues are emerging, including growing inequality and poverty, escalating climate change issues and natural disasters, outbreaks of infectious disease and conflicts.
In Japan, the environment around us continues to change significantly, such as an accelerating the drop in birthrate coupled with aging society, accompanied by a shrinking workforce and the rapid development of digitalization.
Under these uncertain and highly unstable circumstances, we believe it is necessary for us to respond speedily to environment changes and contribute to the realization of a sustainable society.
ー Initiatives on Sustainability Promotion
We adopted our Basic Policies on Sustainability and materialities (key areas) in February 2022, aiming to reconcile solutions to social issues with raising corporate value. For the purposes of further strengthening public relations regarding sustainability, we established the Sustainability Promotion Office under Finance Department which manages social contribution activities and public relations. We are currently promoting ESG initiatives through the promotion and expansion of our efforts in the identified materialities (key areas).
ー Initiatives on Environment
Environmental problems such as climate change have been worsening in recent years, and the situation demands that companies take action for the environment, including cutting CO2 and other greenhouse gases. As a member of society, we will go beyond making effective use of limited resources and reducing environmental loads through our corporate activities by introducing renewable energy sources and promoting paperless operation. We also actively tackle environmental conservation with our social contribution activities such as "ACOM Forest" forest conservation program.
ー Initiatives on Social
As measures towards diversity and human rights, we set respect for the fundamental human rights of all people as the foundation of our actions. By respecting, recognizing, and accepting each other's differences in attributes such as gender, age, ability, marital status, and nationality, we will contribute to making the most of the innate abilities of all people and allowing them to do their best.
As for providing financial services to customers, we recognize that the ACOM Group's financial services have an important role in supporting the Asian economy, centered on ASEAN, as well as in Japan. Furthermore, we are delivering new products and services that use data and digital technology to the full, unbound by conventional concepts.
ー Initiatives on Governance
We aim for continuous increase of shareholder value while we ensure the soundness, transparency, and efficiency of management. Under the leadership of our top management, everyone in our organization is engaged in building a system of internal controls and ensuring its effectiveness, as well as constantly evaluating, validating, and improving it.
Going forward, we aim to meet the expectations of all our stakeholders by continuing to contribute to the realization of a sustainable society and growing together with society. We ask all our stakeholders to give us their continued understanding and support.
ACOM CO., LTD.
Executive managing officer
Kazuki Morishita
The Sustainability Promotion Organization
ACOM's sustainability promotion organization is that Finance Department Sustainability Promotion Office studies and formulates companywide sustainability plans, while key matters are examined and decided in Executive Officers' Meeting and the Board of Directors. The KPI and progress reports for identified materialities (key areas) are reported to the Executive Officers' Meeting and the Board of Directors on a quarterly basis.
Materiality
Based on our Corporate Philosophy, which is the most important universal values that should be cherished in our corporate activities, and the expectations of our stakeholders regarding our efforts to address social issues, we will select priority areas to be addressed and contribute to solving issues that only ACOM can solve and to the development of society.
Achieving a Sustainable Society Raising Enterprise Value
The Materiality Identification Process
- As concern over social issues, such as shifting demographic structures and climate change, rises around the world, we analyzed the value ACOM can provide to society. We reached the conclusion that the social value we can provide lies in ongoing corporate activities in line with the corporate philosophy that forms our universal values.
- With reference to international guidelines such as the SDGs and the GRI Standards, we examined social issues and identified five themes. To identify themes, we assembled a working group that cuts across departments, to reflect the opinions of all stakeholders.
- The Medium-term Management Plan Formulation Council, consisting of the Representative Directors and the Executive Officers who serve concurrently as Directors, discussed the social value of this company that was confirmed in Step 1 and the five themes identified in Step 2.
- Based on the content of discussions in Step 3, we identified materialities in the Executive Officers' Meeting and Board of Directors. The KPI and progress reports for each identified theme are regularly reported to the Executive Officers' Meeting and the Board of Directors.
- As concern over social issues, such as shifting demographic structures and climate change, rises around the world, we analyzed the value ACOM can provide to society. We reached the conclusion that the social value we can provide lies in ongoing corporate activities in line with the corporate philosophy that forms our universal values.
- With reference to international guidelines such as the SDGs and the GRI Standards, we examined social issues and identified five themes. To identify themes, we assembled a working group that cuts across departments, to reflect the opinions of all stakeholders.
- The Medium-term Management Plan Formulation Council, consisting of the Representative Directors and the Executive Officers who serve concurrently as Directors, discussed the social value of this company that was confirmed in Step 1 and the five themes identified in Step 2.
- Based on the content of discussions in Step 3, we identified materialities in the Executive Officers' Meeting and Board of Directors. The KPI and progress reports for each identified theme are regularly reported to the Executive Officers' Meeting and the Board of Directors.
ACOM Group Policy on Customer Harassment
Guided by its founding spirit, the Circle of Trust, ACOM has three corporate philosophies: the spirit of human dignity, customers first, and creative and innovative management. We promote CS management by utilizing requests from customers to improve our products, services, and operations, so that each and every one of our customers can feel truly satisfied with our services.
Customer Harassment, a severe disruptive behavior by customers toward workers in relation to their duties which harms the working environment, has become a serious social issue. Such behavior undermines the dignity of employees and prevent them from performing to their full potential. In serious cases, it may harm the physical and mental health of employees and lead to a deterioration in a safe, secure, and comfortable working environment. There is also a possibility that our service to customers and business partners will deteriorate.
We take a firm and resolute stance against Customer Harassment. We believe that it is our social responsibility to protect our employee and continue to provide high quality services. For this reason, we have established a ACOM Group Policy on Customer Harassment.
1. Response to Customer Harassment
If Customer Harassment occurs, the Group Companies may refuse the use of our services. For malicious behavior and criminal acts, we will consult with police and lawyers, etc., and take strict measures.
2. Response to Employee
- a. We provide our employees with knowledge about Customer Harassment and how to deal with it
- b. We will give top priority to employees who have been victims of Customer Harassment and work to prevent recurrence.
3. Definition
Complaints or behavior from customers that fall under any of the following and are likely to undermine the dignity of employees of ACOM Group or cause deterioration in the working environment
- a. Unreasonable demand
- b. Actions to realize a demand are beyond societal norms
4. Examples of Applicable Behavior
The examples provided below are illustrative. Customer Harassment is not limited to these examples.
- a. Physical or mental attacks: verbal abuse, threat, slander, defamation, insults, physical violence, and injury
- b. intimidating behavior
- c. Continuous or persistent behavior (repeatedly, for extended periods)
- d. Discriminatory or Sexual behavior
- e. Attacks or demands on employee (e.g., unreasonable demands for money)
- f. Posting photos, audio, video or personal names or slander on social networking sites or internet
- g. Other Harassing Behavior
- The examples of Customer Harassment mentioned above are based on the "Customer Harassment Countermeasures Company Manual" issued by the Ministry of Health, Labour and Welfare.
Enacted November 1, 2024